Privacy Policy

Arcane Vault operates this store and website, including the related information, content, features, tools, products, and services that make up the curated shopping experience we provide to customers (the “Services”).

Arcane Vault is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and disclose personal information when you visit or use the Services, complete a purchase or another transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood the collection, use, and disclosure practices described here.

When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been de-identified so it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from that information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit or debit card details, financial account details, transaction information, payment method, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including products you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
• Automatically through the Services, including from your device when you use our products or services, visit our website, or interact with cookies and similar technologies.
• From our service providers, including providers that enable technology or collect and process personal information on our behalf.
• From our partners or other third parties.

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

• Provide, tailor, and improve the Services. This includes performing our contract with you, processing payments, fulfilling orders, remembering preferences and products of interest, sending account or order notifications, processing purchases, returns, exchanges, or other transactions, managing accounts, arranging shipping, facilitating returns and exchanges, enabling reviews, and creating a more customized shopping experience.
• Marketing and advertising. We may use personal information for marketing and promotional purposes, such as sending promotional communications by email, text message, or postal mail, and showing advertisements for products or services on the Services or other websites based on purchases, cart activity, or other interactions.
• Security and fraud prevention. We may authenticate accounts, provide a secure payment and shopping experience, detect or investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure the Services. If you register an account, you are responsible for keeping your account credentials secure and should not share them with anyone else.
• Communicating with you. We use personal information to provide customer support, respond to requests, provide effective service, and maintain our business relationship with you.
• Legal reasons. We may use personal information to comply with applicable law, respond to valid legal processes or government requests, investigate or participate in disputes or legal proceedings, and enforce or investigate potential violations of our terms and policies.

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners that provide marketing services or advertising. For example, Shopify may support personalized advertising with third-party services based on online activity across different merchants and websites. These partners use information according to their own privacy notices. Depending on where you live, you may have the right to direct us not to share information for targeted advertising or marketing based on such activity.
• When you direct or request us to disclose information, or otherwise consent to disclosure, such as when information is needed to ship a product or when you use social-media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy; to comply with legal obligations, subpoenas, search warrants, or similar requests; to enforce applicable terms or policies; or to protect the Services, our rights, and the rights of users or others.

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services so it can provide and improve the Services.

Information submitted through the Services is transmitted to and shared with Shopify and with third parties that may be located in countries other than the country where you live. We also use certain Shopify enhanced features that may combine information from your interactions with our store, other merchants, and Shopify to help protect, grow, and improve the business.

For those enhanced features, Shopify may be responsible for processing personal information, including responding to requests to exercise rights over Shopify’s use of that information.

The Services may include links to websites or online platforms operated by third parties. When you follow a link to a site that is not affiliated with or controlled by Arcane Vault, you should review that site’s privacy and security policies and its other terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party sites. Information shared in public or semi-public areas, including third-party social-networking platforms, may be visible to other users and may be used by us or third parties without limitation.

Including a link does not, by itself, mean that Arcane Vault endorses the platform, its content, or its owners or operators, except where expressly stated in the Services.

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in the jurisdiction where they live.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances, and may be declined where permitted by law.

• Right to access or know. You may have the right to request access to personal information we hold about you.
• Right to delete. You may have the right to request deletion of personal information we maintain about you.
• Right to correct. You may have the right to request correction of inaccurate personal information.
• Right of portability. In certain circumstances and subject to exceptions, you may have the right to receive a copy of personal information we hold about you and request that it be transferred to a third party.
• Managing communication preferences. You may opt out of promotional emails at any time by using the unsubscribe option in those emails. Even after opting out, we may still send non-promotional messages about your account or orders.

You may exercise these rights where indicated in the Services or by contacting us using the details below. Rights concerning information processed by Shopify may also be exercised through the Shopify Privacy Portal.

We will not discriminate against you for exercising a privacy right. We may need to verify your identity before processing a request, as permitted or required by law.

Where applicable law allows, you may designate an authorized agent to submit a request on your behalf. We may require proof of authorization and may ask you to verify your identity directly. We will respond within the timeframe required by applicable law.

Complaints

If you have a complaint about how we process personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data-protection authority.

International transfers

We may transfer, store, and process personal information outside the country where you live.

If personal information is transferred outside the European Economic Area or the United Kingdom, recognized transfer mechanisms may be used, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the destination country has been determined to provide an adequate level of protection.

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

When the policy is revised, we will post the updated version on this website, update the “Last updated” date, and provide any notice required by applicable law.

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise a right available to you, please email Arcane Vault at:

✉ sales@arcanevault.sa