Return & Refund Policy

Returns are accepted only when one of the following applies:

• The product arrives damaged.
• A clear manufacturing defect is present.
• An incorrect item was shipped due to an order mistake.

Return requests must be submitted within 48 hours of delivery and must include clear photos of the product and its packaging.

The product must be unused and in its original packaging, unless the defect could not reasonably be discovered without opening the packaging.

Due to the nature of collectible figures, opened items cannot be returned unless a manufacturing defect is present.

Opening the packaging affects the product’s condition, its collectible value, and its suitability for resale.

The following are not considered manufacturing defects and are not eligible for return or refund:

• Minor paint variations or differences in color gradients.
• Small manufacturing marks that do not affect the product’s appearance or stability.
• Box dents or storage wear, sometimes referred to as shelf wear, while the product itself remains intact.
• Differences between manufacturer promotional images and the final product, as promotional images may show prototypes or different production versions and may be provided for illustrative purposes.
• The product not matching personal expectations or assumptions that were not stated in the product description, or a change of mind after purchase.

Items marked as Clearance or sold under discounts are considered final sale and cannot be returned or refunded.

An exception applies when a clear manufacturing defect is present or an incorrect item was shipped.

• Approved refunds are issued to the original payment method used for the order, such as a payment card processed through Tap.
• Shipping fees are non-refundable, unless the issue was caused by Arcane Vault, such as shipping the wrong item or damage caused by inadequate packaging before shipment.
• Refund processing typically takes 5–10 business days and may vary depending on the customer’s bank or payment provider.

To request a return, complete the form below and include the required information.

• Order number.
• Clear photos of the product and packaging.
• A brief description of the issue.

If the form cannot be accessed, contact Arcane Vault by email:

This table provides a quick guide to common return and refund situations.