Contact Information

This policy outlines the approved communication channels for contacting Arcane Vault regarding orders, shipping, returns, refunds, and customer service.

Last updated: August 19, 2026 4 policy sections

Official support channelsCustomer inquiries are reviewed through email, Business WhatsApp, and website forms.

Dedicated return formReturn and refund requests should be submitted through the store’s request form.

24–48 business hoursWe aim to respond within this period; weekend and public-holiday replies may be slower.

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Official Support Channels

For all customer inquiries, including questions about orders, shipping, returns, and refunds, please use one of the following official communication channels:

Customer support email Email Arcane Vault sales@arcanevault.sa

Business WhatsApp Message Arcane Vault +966 13 844 7747

Returns and refunds Return & Refund Request Form Open the request form

Written communication allows requests to be reviewed accurately and handled fairly in accordance with the store’s published policies.

Business WhatsApp

Our official business WhatsApp number is available for customer inquiries regarding orders, products, shipping, and general store assistance.

+966 13 844 7747

Please use the WhatsApp number listed on this page when contacting Arcane Vault through WhatsApp.

Response Time

We aim to respond to customer inquiries within 24–48 business hours.

WhatsApp messages are generally answered during regular working-day hours. We may also respond outside of these hours when available.

Responses may be slower during official weekend days and public holidays. Some requests may also require additional time when order information, photographs, or carrier details are needed for review.