For all customer inquiries, including questions about orders, shipping, returns, and refunds, please use one of the following official communication channels:

Written communication allows requests to be reviewed accurately and handled fairly in accordance with the store’s published policies.

Our official business WhatsApp number is available for customer inquiries regarding orders, products, shipping, and general store assistance.

Please use the WhatsApp number listed on this page when contacting Arcane Vault through WhatsApp.

We aim to respond to customer inquiries within 24–48 business hours.

WhatsApp messages are generally answered during regular working-day hours. We may also respond outside of these hours when available.

Responses may be slower during official weekend days and public holidays. Some requests may also require additional time when order information, photographs, or carrier details are needed for review.

All support requests are handled in accordance with the store’s published policies, including the Return and Refund Policy and the Shipping Policy.

Exceptions outside the scope of these policies cannot be provided.